Terms of Return
Thank you for choosing our AI solutions. This section outlines the procedures and conditions under which returns and refunds may be processed for our products. Please read this information carefully to understand your rights and the steps involved in initiating a return.
Return Procedure
To initiate a return, customers are advised to contact us via email at welcome@solvaraxion.com or by phone at +41 44 431 28 38. All return requests must be submitted within 14 days of receipt of the product. Customers are required to provide proof of purchase and specify the reason for the return. Once a return request is received, our team will review the case and provide instructions on the next steps.
Conditions for Returns
Returns are accepted only for products that are unused, in their original condition, and in the original packaging. Custom or tailored solutions, such as specific configurations of our products, may not be eligible for return unless they are defective or do not conform to the agreed specifications. We reserve the right to refuse returns that do not meet these conditions or are received outside the designated return period.
Refund Timeline
Refunds, where applicable, will be processed within 30 days after the returned product has been received and inspected. Refunds will be issued to the original payment method used during purchase. Please note that depending on your bank or payment provider, the processing time for the refund to appear in your account may vary.
Exceptions and Non-Returnable Items
Certain products and services are exempt from return policies, including customized solutions that have been delivered and implemented, or products that have been used extensively. Digital licenses or access credentials provided upon delivery are also non-returnable once activated or used. If you have any doubts about the eligibility of your product for return, please contact us prior to initiating the process.
Customer Rights and Responsibilities
Customers are responsible for ensuring that the returned products are well-packaged to prevent damage during transit. It is recommended to use a trackable shipping method. Customers retain the right to request a return if the product received is defective, damaged, or does not match the order specifications. We may request additional information or evidence to support the return claim.
Contact Information
For any questions related to the return process or to submit a return request, please contact us at:
- Address: Herostrasse 7, 8048 Zürich, Switzerland
- Phone: +41 44 431 28 38
- Email: welcome@solvaraxion.com
Our business number is CHE-997.330.285. We are committed to handling return requests in a timely and transparent manner, respecting the rights of our customers and adhering to applicable Swiss regulations.